Important information for English speaking patients

The reception desk is located on the ground floor of the clinic, directly next to the main entrance. If you have any questions regarding the admission process or any optional treatments, feel free to speak with our reception team. The station you are staying in will directly answer your questions regarding the telephone and TV equipment. At the moment of your registration, you will sign the treatment contract with the clinic. Further information regarding the house rules and the data protection policy is available at the reception desk.

Reception phone no.: +49 3433 21-0

Your stay at the clinic
You want to feel better again as soon as possible. That is also what we want, and we will do our best to make it happen – with our team of highly qualified doctors and nurses. Professional knowledge and expertise are just as important as our philosophy: to place the human being at the centre of our work. Your admission as an inpatient to the clinic Leipziger Land is planned well in advance. Please inform us in time if you will not be able to keep the appointment. You can do this by contacting the secretary of the head department which will take care of you. 

Patient admission
Following the advice of your physician, you have decided to be treated at the Kliniken Leipziger Land. Please come to the patient reception ward (“Patientenaufnahme”) on the agreed day and time. You will find the reception desk on the ground floor (“EG”) of the building B.

We will do our utmost to speed up your admission so that you can get immediate treatment in the relevant unit. In certain cases, however, you may have to wait for your inpatient admission in the entrance hall. This cannot be avoided, because our staff will take the time necessary to answer your questions and make your admission as pleasant as possible. As we want to offer this experience to all our patients, we ask you already now for your patience in case you will have to wait. 

By preparing yourself, you can also help to speed up this admission process. You should bring the following with you upon your arrival:

Checklist:

• Health insurance card
• The admission letter (“Krankenhauseinweisung”) from your general practitioner or the referral (“Überweisungsschein”) in case of an outpatient surgery.
• The requested examination reports for the preparation of the surgery and of the anaesthetics.
• A list of the medication that you take regularly.
• If available: Anticoagulant card (“Blutverdünnungspass”), Allergy passport (“Allergiepass”), Diabetic/Blood sugar passport (“Zuckerpass”), Pacemaker card (“Schrittmacherpass”), X-ray images
• If available: Important reports of your general practitioner or records of previous hospital stays

After admission to the Kliniken Leipziger Land, informative talks and initial examinations by our doctors will follow in the course of the day.

Is there anything better than to have a nice chat with friendly people while having a good cup of tea with a delicious piece of cake? If you would like to take a little break from it all, we will warmly welcome you in our comfortable cafeteria which is located on the ground floor. And with warm summer temperatures we will also open the garden area of the bistro for you where you will be able to enjoy the sun with your visitors.

Our offer includes:

• Large breakfast choice
• Three different lunch menus every day
• Sandwiches, baguettes etc.
• Cakes and pastry
• Sweets and snacks for in between
• Salad bowls, salad takeaway
• Selection of desserts
• Soups
• Hot and cold drinks
• Coffee and coffee-based drinks

Opening hours

• Monday to Friday
  08:00 - 17:00
• Saturday & Sunday
  14:00 - 17:00

All visitors and relatives are very welcome in the clinics of Sana Kliniken Leipziger Land. Keeping up the social contact is extremely important for the patient’s personal wellbeing and the recovery process. There are no fixed visiting hours, but we kindly ask you to announce your visit in advance via our online tool.
  
Please note also that visits, especially when visiting in groups, are always also stressful for the patient. We kindly ask you for your comprehension if we limit the duration of the visits in particular cases and for medical reasons. Visiting is generally not permitted during nighttime, i.e., from 22:00 - 6:00.

For safety reasons, please do not carry large amounts of money or valuable items with you during your stay and do not store them in the room. The clinic Sana Kliniken Leipziger Land will not assume any responsibility in case of loss of valuables.

When infants or young children are admitted as inpatients, the overnight stay of one parent is possible in most cases. In all other units, the accommodation of parents or relatives is not possible. This is possible only in the private clinic, the palliative care unit, and the maternity ward. The accompanying person can be accommodated against an extra fee.

Please contact the staff in the respective unit or ward for more details.

The meals are part of your treatment. We make our best efforts to offer you a choice of balanced, varied, and tasty meals.

You will receive full board i.e., all meals during your stay are included. Since you will need to stay in bed or require a special diet after your surgery, the meals on the menu will generally be prepared without foods that may cause flatulence or which are difficult to digest. Please make sure to inform the ward staff about any food intolerances or allergies you might have.

Drinks (tea and water) are always available for you at the ward entrance. Feel free to ask our staff for it. 

Thank you!

All of our rooms have a TV set which is at your disposal. Using the TV is free of charge.  A telephone device is available free of charge. Should you require an Internet connection, we will be glad to provide it to you, also free of charge. Just ask our ward staff for those services.

Alcohol and nicotine are harmful for your health. They prevent and delay your recovery and interfere with the effect of the medication. Out of consideration for the other patients and also because of the risk of fire, smoking is not permitted in our buildings.

Smoking is only allowed in the designated smoking areas!

• 06:00
  Basic nursing care
• approx. 07:00 to 13:00
  Ward round by the doctor, senior physician or once a week by the head physician, breakfast, physiotherapy, basic medical care 
• approx. 11:30 to 14:00
  Lunch, midday rest (In certain cases, examinations may be carried out during this time of the day).
• approx. 14:30
  Coffee and tea are served
• approx. 17:30
  Dinner or supper
• approx. 18:30 to 21:30
  Care, carrying out of medical prescriptions
• 22:00 to 06:00
  Night’s rest

In case you wish to speak to a hospital chaplain, please ask the healthcare staff or the social service unit. You can also contact a chaplain of your choice directly: 

• Protestant patients can reach a chaplain of the parish in Borna at the following phone number: +49 (0) 3433 802-185.
• Catholic patients can contact Reverend Scholz, who will be at their disposal. You can reach him at the phone no. +49 (0)178 344 53 77 or by contacting the parish in Borna at +49 (0) 3433 2083-54. If you are unaffiliated with any religion, he is also the person to contact when you need somebody to listen and to be alongside you. 
• For Muslim patients, Imam Ali is there for you. You can reach him at the phone no. +49 (0) 176 807 181 31.

Unfortunately, more and more people are suffering from a certain type of dementia. The most common cause of dementia is the Alzheimer’s disease, a progressive disease of the brain where memory, orientation and/or language become increasingly affected over time. For a reliable diagnosis, the common symptoms must persist at least over a period of six months. It often happens, that your environment only notices those symptoms very late, because the Alzheimer’s disease is usually imperceptible in the beginning. 

In contrast to that, a delirium often starts suddenly e.g., is triggered by inflammations, circulatory troubles, and troubles with the hormonal balance. Patients with the highest risk level are those experiencing a light, yet still undiscovered dementia. The affected persons suffer from memory loss, problems with perception, as well as aggressive behaviour, restlessness, or apathy. Getting treatment by an expert increases the chances of a significant improvement in most cases.

What relatives can do
For people with dementia a hospitalization can often be an unsettling experience and cause fear, leading them to try leaving the hospital. They may not understand or accept that they are ill and most of the times they will not give any information about themselves, their medical condition, and their wishes. They are not able to participate in the process of diagnosis or treatment and will have troubles with personal care and hygiene as well as with the vital needs such as eating and drinking.
We kindly ask you to explicitly inform our staff that the patient can experience those kinds of problems. 

Originally, pain is an important indicator and has a protective and vital function. Pain lets us know that something is wrong with the body and helps us make a correct diagnosis. Today, however, we know that pain, if not treated appropriately, can delay the healing process and that it can also lead to chronic pain which will be increasingly difficult to treat. We want to make your stay in our hospital as comfortable as possible and are therefore offering you a good pain therapy throughout your entire inpatient stay - no matter if you have to undergo surgery or not.

Is pain measurable?
Everybody knows what pain feels like, but it is often difficult to describe. Pain is a purely subjective feeling i.e., only you are able to judge how strong you feel the pain. After surgery, each patient experiences the level of pain in a different way because each person supports pain differently and has a different pain threshold.

How to assess pain levels?
Nowadays, a pain scale is used as an aid to assess pain. On a scale of 0 to 10 you can judge the level of pain you are experiencing, where 

• 0 = means no pain and
• 10 = means the worst pain imaginable

We need your cooperation!
When making the rounds to administer patient care, our healthcare staff will ask you several times a day if you suffer from pain. Do not hesitate to admit that you are in pain and be as honest as possible about it. It is only with your honest information that we will be able to adapt the pain therapy to your personal needs. Please make yourself familiar with our pain indicator or our pain scale. Like that we can get an idea about the level of pain you are experiencing and react accordingly. Should you have any questions regarding the pain therapy, please speak to your healthcare staff.

Pursuant to §§ 3 paragraph 2, 19 of the German General Act on Equal Treatment (AGG), bringing companion dogs, assistance dogs and guide dogs for the blind is also permitted in health care facilities. Please note that the dog will have to be marked accordingly with a special suit or collar. 

Visitors with guide dogs, companion dogs and assistance dogs 
They are admitted in all areas reserved for the general public, such as the lobby and the cafeteria. When visiting a patient, please inform yourself beforehand whether such a visit is possible. The permission to bring the dog will depend on the patient’s condition. Furthermore, restrictions by the patient's care department (e.g., intensive care unit) may apply. 

Patients with guide dogs, companion dogs and assistance dogs 
Please inform the ward or the care unit beforehand so that necessary preparatory measures can be taken. Please bring the vaccination book (Impfpass), the proof of deworming (Entwurmungsnachweis) and the proof of liability insurance (Haftpflichtversicherung) of the dog.

Please note: It is not possible for the clinic staff to take care of the dog during your stay! 

The management and all employees of Sana Kliniken will always make the greatest efforts to provide their patients with maximum medical, nursing, and therapeutic safety. Further to the comprehensive care, the additional safety measures play an important part when it comes to ensuring the patients’ stay in the hospital as well as keeping up the functions of the installations - this also applies to fire prevention measures.

Fire prevention measures

• Smoking, the use of matches and lighters, as well as fire and open light sources are strictly prohibited in all rooms of the buildings. 
• Costs and damages resulting from a violation of the smoking ban may be charged to the person who caused them.
• Setting up, using, and connecting private electrical appliances to the clinic’s power supply system is forbidden. An exception is granted for electric toothbrushes and shavers, smartphones, mobile phones, and tablets.
• Mobile phones, smartphones or tablets must not be charged in the bed nor on nor under the pillow.
• Once an electric device is fully charged, you must disconnect the device (and the charger) from the power supply. When charging devices, you should always place them on a solid surface, because soft surfaces may restrict the air circulation and thus cause a build-up of heat that can provoke a dangerous battery explosion.
• If a device shows signs of a malfunction (flickering light, strange smell, e.g., caused by smouldering), you must inform hospital employees immediately.

Alarm

• In case of fire, an acoustic alarm will sound in the relevant section, and you will hear a voice announcement “..., please follow the instructions of the staff” (“folgen Sie den Anweisungen des Personals”).
• If the fire source is not directly in the patient's room, patients and relatives will be asked to stay in the rooms until further notice. This is to avoid that too many people rush into the corridor and cause a panic.
• Based on the site-specific hazard prevention planning, the internal emergency forces trained for crisis situations, will give instructions, and initiate and coordinate a gradual evacuation. 

Securing the emergency routes

• The first emergency route always leads through the corridor to the stairwell and then outdoors or to a safe area nearby.
• These corridors and stairwells serve as an escape route for the persons in the building in case of danger, but they also serve as an entrance route for the rescue forces of the fire brigade. As a consequence, these routes must be kept clear at all times and no objects may be placed or temporarily stored there without the express authorization of the clinic management.
• Keeping the emergency routes clear in the outdoor area is also of great importance, since they assure an unhindered access of the emergency vehicles. Parking is therefore only permitted in designated areas.

Rules of Conduct in case of fire

• Remain calm!
• Give alarm!
• Protect yourself before protecting objects!
• Rescuing people has priority over firefighting!
   

If you were satisfied with your stay, we would be very glad to receive your feedback on Google. 

How can we improve our services? – Your suggestions are important for us!

• Phone +49 3433 21-1014
• beschwerdemanagement.borna@sana.de

Thank you very much for clicking!

Before being discharged, the doctor of the ward will have a final conversation with you - for example regarding follow-up treatments or about how you should behave during the healing process after your stay. If you cannot get care that you need at home, please inform the nurse of the ward or the social service unit! They will be happy advise and help you.
 
Your discharge documents
As a rule, you will receive a discharge letter for the physician who will follow up on your treatment. This document contains important information on the history of your disease and, if applicable, on the necessary follow-up treatments.

Managing your mandatory contribution in hospitalization costs
As in every other clinic, being a patient with public health insurance, you will have to pay a personal contribution of 10,00 EUR for each day you stayed at the clinic to your health insurance. After your discharge, you will receive a corresponding letter from the health insurance. Only patients under 18 years of age are exempted from paying this contribution. The contribution is only payable up to 28 days per year.

Collection after discharge
On the day of your discharge, please remember to take all personal belongings and valuables with you. If nobody can come to collect you, our ward staff will be happy to call a taxi or organize a patient transport ambulance for you. As a rule, you will have to pay for the expenses.

Discharge management
In the context of a change of the legal provisions, patients and relatives will now receive better support for the time after hospitalisation. Already at the moment of the admission to the clinic, we make an agreement with the patients or their relatives with regard to the expected aftercare requirements after discharge and we inform them about the possibilities of the discharge management. Our experts will advise you on how to organise nursing at home, the rehabilitation as well as the provision of medical aids and appliances. If necessary, a prescription for medication or a certificate of incapacity to work (“Arbeitsunfähigkeitsbescheinigung“) can be issued for the time until your next appointment with your general practitioner. Once we receive the consent of the patient/relatives, we will inform the facilities taking care of the follow-up treatment about the necessary measures. We support the requests for uninterrupted outpatient follow-up treatments in close cooperation with aftercare facilities and healthcare and long-term care insurances.

Phone Discharge Management +49 3433 21-1314